Safe & Key Cabinet
Installation Guide
Getting Started
In most environments, configuring a Link device takes 10 minutes or less. Below are step-by-step instructions to activate your device.
Ensure your Link account has been created.
Upon purchasing a device, an email was sent to you that included a username, password and subdomain that you will need to gain access to the Console.
Search ‘BioConnect Link’ in your inbox.

Please contact support if you require additional help.
Types of Safes/Key Cabinets
There are two types of configurations for your safe/key cabinet. One comes with the KS200 lock (enables card and mobile), and the other uses an ICT reader (enables card, PIN, and mobile). See below for what this looks like.

ICT Reader
Card, PIN and Mobile

KS200 Lock
Card and Mobile
Activating the Safe / Key Cabinet
Overview
For this step, a laptop or smartphone, the Link device and an ethernet connection with internet access is required. The Link device will be activated by adding it to the BioConnect Link Console.
Power the Safe / Key Cabinet
You can power the device using either PoE (recommended) or 12VDC.
Adding a Link to Your Account
1. On a desktop or mobile device, open a browser and navigate to the BioConnect Link Console.
2. Enter login information.
Note: Adding more than one device? Learn how to scan a QR code in Appendix A.
6. Select ‘Safe or Key Cabinet’.
7. Give a descriptive name for this device.
8. Select your device authentication settings.
Note: If you have a KS200 lock, you must select ‘Card Only’ as this is the configuration available for this device.
9. Once added, enable the device.
Device Alarm Set Up (Optional)
Overview
For key cabinets and safes, it is particularly valuable to configure an alarm that sounds when a door is held open for a certain length of time.
This is a global setting and will be configured across all of your cabinet devices (‘Door’ devices will not be affected).
1. Navigate to ‘Settings’ page.
2. Select ‘Device Alarm’ tab.
3. Choose the desired length of time and select ‘Update’.
Note: The default value is set to 1 minute.
Tip: To disable the alarm, set the alarm to 0 minutes.
Mobile Authenticator Set Up (Optional)
Overview
Setting up the software will include connecting a Two-Factor Authenticator to enable step-up notifications.
1. In your browser, navigate to the BioConnect Link Console and login using your credentials.
2. Navigate to the ‘Settings’ page.
4. If you choose to use the BioConnect Mobile Authenticator, you have the option of using either a ‘Simple Yes/No’ Authentication or Biometric Authentication.
Configuring a Two Factor Authentication Schedule (Optional)
If you have set up a mobile authenticator, you can set a schedule for when two-factor authentication is enabled.
4. Enter the start time and end time that you wish to enforce step-ups.
5. Select ‘Set Schedule’ to save your schedule.
Adding a User
Overview
To add users into the Link Console, you can either automatically sync them via the ACM Sync feature, or you can manually add users. To add users manually, skip to ‘Adding Users Manually‘ below.
Adding Users using ACM Sync (Optional)
The ACM Sync will automatically and securely pull users details, encrypted card details, and 3rd party IDs (second-factor authentication credentials).
Card details and 3rd party IDs are required to enable two-factor authentication within Link.
Requirements
Before you begin, ensure you have all of the following available:
- Link Account Login Credentials
- ACM Server Credentials
- Knowledge of your ACM, such as where your ACM stores 3rd party IDs (eg. Active Directory credentials).
To use ACM Sync, Contact Us for the Install File.
Installing the ACM Sync
1. Run the ACM Sync installer and follow the on screen prompts.
Important: Ensure to install on a network that can access your ACM server.
2. Review the terms and conditions and choose a download location.
3. Enter credentials and then test the connection to the Link Cloud by selecting ‘Test API‘.
4. Choose the account under which the ACM Sync service will run.
5. Select your ACM and provide credentials to connect to your ACM.
6. Select where the 3rd Party ID is stored and click ‘Install‘.
7. Once the installation is complete, the ACM Sync will begin to automatically sync users every 5 minutes. To ensure the installation was successful, confirm that users have been added to the Link Console ‘User Management‘ page.
Note: A first time sync may take more time depending on the size of your database.
If you choose to not use the ACM Sync, you can manually add users to the Link Console.
3. Enter your user’s information: first name, last name, and username. Do not select ‘Add User’ yet.
User Management (Optional)
After your Link device has been installed, your software has been configured and your users have been added, you can now enable step up for your users.
NOTE: This step is only applicable for those using mobile authenticators.
How to Enable Step Up for Users
Adding a Card or User ID to an Existing User
Adding a Card
1. Have your user scan their card at an active Link door
2. Navigate to the BioConnect Console ‘Users’ page and select the user
3. Select ‘Manage’ and then select ‘Add Card’
4. The system will search for the most recent transactions, where you will see the transaction from your user’s card. Once you’ve located the correct transaction, select ‘Add Card’.
- Review the time stamp of the transaction to ensure it matches with the card was scanned. The most recent transactions appear at the top.
- Review the door details – if you know the door that the card was tapped at, you can verify it in those columns.
Adding a User ID
1. Have your user enter their PIN on the device
2. Navigate to the BioConnect Console ‘Users’ page and select the user
3. Select ‘Manage’ and then select ‘Add Card’
4. The system will search for the most recent transactions, where you will see the transaction from your user’s PIN. Once you’ve located the correct transaction, select ‘Add Card’.
Verifying Step Up is Enabled
Once your device has been installed, software configured, and your users and cards have been added, you can test to ensure your step up is working.
2. Press the ‘Manage’ button and select ‘Send Test Request‘ from the drop down list.
3. If the test user receives their step-up notification to their device, step-up has been successfully enabled.
Group Management
After your users have been added to the system, you can now create groups to manage alerts and notifications for specific users and devices. Groups allow you to select a group of users that can access specific devices.
How to Create a User Group
Forgot Password
How to reset your password
If you’ve forgotten your password, you can access your account by resetting it.
1. On the Link Console login screen, select ‘Forgot Password‘.

